Refund & Cancellation Policy for Cybersoft Global Shop

Effective Date: September 8, 2026

Website: https://shop.cybersoftglobal.com/

Company Name: Cybersoft Global (“we”, “us”, or “our”)

At Cybersoft Global Shop, we aim to ensure complete satisfaction with our products, digital solutions, and services. This Refund & Cancellation Policy outlines the conditions under which refunds, returns, or cancellations are processed.

1. Refund Eligibility

Refunds may be considered under the following specific circumstances:

• Unfulfilled Orders / Pre-Service Cancellation: Order cancellation is requested prior to product dispatch, software license generation, or service commencement.

• Non-Delivery / Service Failure: Technical errors on our end preventing access to purchased digital assets, software, or services.

• Duplicate Billing: Duplicate charges made in error for a single transaction.

• Defective Physical Products: Physical items arriving damaged or defective (reported within 48 hours of delivery).

2. Non-Refundable Items & Services

The following items are strictly non-refundable:

• Activated Digital Keys & Licenses: Software license keys, digital access credentials, or downloadable goods once issued or activated.

• Delivered Services & Consulting: Completed services, setup/onboarding fees, or consulting sessions once work has commenced or completed.

• Third-Party Costs: Third-party platform fees or external software costs incurred during service delivery.

• Clearance / Sale Items: Products clearly marked as non-returnable or final sale.

3. Refund Request Process

To request a refund or cancellation, please follow these steps:

1. Submit Request: Send a written refund request to support@cybersoftglobal.com.

2. Include Required Details:

   • Your full name and account email

   • Order ID or Invoice Number

   • Name of the product or service purchased

   • Clear description and reason for the refund request (including photos/screenshots if applicable)

3. Review Timeline: Our team will review your request within 3 to 5 business days.

4. Refund Approval & Method

• Processing Window: If approved, refunds will be initiated within 7 to 14 business days.

• Payment Method: All approved refunds will be credited back to the original payment method used at checkout (Credit/Debit Card, PayPal, or Bank Transfer).

• Store Credit Option: Alternatively, customers may opt for store credit or credit notes for future purchases upon agreement.

5. Partial Refunds

In situations where a service project or customized solution has been partially delivered prior to cancellation:

• Partial refunds may be calculated based on the percentage of work completed and non-recoverable resource costs incurred up to the date of cancellation.

6. Contact Us

If you have questions regarding this Refund Policy or need assistance with your purchase, please contact our support team:

• Website: https://shop.cybersoftglobal.com/

• Support Email: support@cybersoftglobal.com